Payment Policy

At Scentshire, we are committed to providing a secure and seamless payment experience. This policy outlines the accepted payment methods, security measures, and billing terms for all transactions on our website.

1. Accepted Payment Methods

We accept the following forms of payment:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, Diners club, Discover.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay, PayPal.

Note: All transactions are processed in Great British Pounds (£).

2. Payment Security

Your security is our priority.

  • Encryption: We use 256-bit SSL encryption to protect your personal and financial information.

  • PCI Compliance: Our store is Level 1 PCI DSS compliant.

  • Data Privacy: We do not store your full credit card or banking details on our servers. All processing is handled by secure third-party payment providers.

3. Billing Terms

  • Immediate Charge: Your payment method will be charged at the time your order is placed.

  • Order Confirmation: You will receive an email confirmation immediately after a successful payment.

  • Taxes: All prices are listed in Great British Pounds (£). As we are not currently VAT registered, no VAT is charged on your order, and we are unable to provide VAT invoices.

4. Returns and Refunds

For information regarding order cancellations, returns, and how refunds are processed, please refer to our full Refund Policy.

5. Payment Issues

If your transaction is declined, please ensure your billing address matches the address registered to your payment method. If issues persist, please contact your bank or reach out to our support team.

6. Contact Us

For any payment-related inquiries, please contact us at:

  • Email: support@scentshire.co.uk